Hybrid Remote Senior Manager, Clinical Operations (LPN/LVN, RN)

Job Overview

  • Clinical License LPN, RN
  • State(s) Nationwide

Full job description

*MUST reside in either: Florida, Texas, Utah, Nevada, Arizona, or Califonia*

Woundtech is the nation’s leading physician-based provider of wound management services. We provide concierge care to all our patients in their place of residence. Since 1999 Woundtech has been on a mission to ensure that anyone, anywhere can get access to the best wound care possible. We have been achieving that goal year over year to patients across the US to Puerto Rico! Our commitment and dedication to providing the highest quality of care to our patients has resulted in superior clinical outcomes and that is what sets us apart from everyone else. We are growing and looking to add this role to our Team!

Role Description:

The role will play a critical role leading the operational strategies and objectives in a cross-functional manner. Research, analyze, validate, and document effectiveness of current operations, processes and develop strategy goal to impact both operational, clinical, and financial metrics. This role will identify areas of operational development and performance improvement related to functions such as: referral management, scheduling, call center activities, integrated clinical and operational activities, and other infrastructure required for business optimization. Responsibilities include:

Strategic Planning

· Implement and support strategies that ensure positive profitability, productivity and efficiency throughout the company’s operations including Woundtech’s US and India-based Clinician Support departments.

· Partner with multiple stakeholders and leadership to support the organizations strategy, operational objectives, and processes ensuring compliance with state contracts, related laws, regulations, and organizational goals.

Operations Design and Optimization

· Oversight to ensure day-to-day operations are effective and adherent to processes. Utilize data analytics to manage productivity, gaps for improvement, training opportunities, changes in processes, and opportunities to collaborate across the organization.

· Ensure the team is empowered to meet or exceed the service level requirement of both internal and external customers.

· Identify process improvement opportunities and assist in development and implementation of the solutions.

· Support use of organization dashboards, analytics, and root cause reporting for the responsible functions and across the organization as applicable.

· Identify opportunities for automation, analytics, and standard operating procedures to support program production, quality, and financial targets.

· Assist in streamlining and standardizing training for related functions.

· Implement and support all quality integrity programs ensure adherence of workflows, documentation requirements, turnaround times, and other related functions and incorporate into the performance management of team members.

Cross-Function Communication

· Collaborates with various levels of team members across the organization to improve operational effectiveness.

· Interact regularly with the leadership team and individual department heads to ensure that company’s operational priorities are aligned with organizational goals.

· Lead operational review meetings to review metrics, goals, gaps in goal, trending patterns, root cause analysis, etc.

· Assist with organization wide projects including, development of timeline, project milestones, facilitating workgroups, setting annual departmental goals.

· Coordinate in a matrixed reporting structure to complete job functions.


· Oversee and lead front line team members that interact with patients, providers, home health agencies and hospitals.

· Manage direct team members to hire, conduct performance management, manage turnover, ensure that onboarding & training are effective.

· Actively seek feedback from team members to identify opportunities to maintain a positive collaborative culture.

· Provide guidance and support to team members, sharing your expertise and knowledge.

Role Essentials:

· Clinical background and minimum licensure as an RN or LPN.

· 5+ years’ experience in healthcare operational setting or role

· Analytical skills to assess data, make informed decisions and execute operational process changes effectively.

· Facilitate groups across the organization to achieve performance objectives.

· Effectively meet and exceed customer needs, build productive relationships with clinicians, internal customers, and takes responsibility for customer loyalty and satisfaction.

· Demonstrate strong interpersonal / verbal communication skills.

· Initiative-taking and energetic, with strong people skills and experience in dealing with and influencing internal stakeholders, customers, and senior leaders.

· Comprehensive knowledge of Microsoft Office applications, including Word, Excel, Power Point, case management software, and EMR systems.

· Ability to work independently, multi-task, and meet deadlines in a demanding environment with frequent changes in priorities.

Role Desirables:

· Call center experience.

· Home health, provider practice, hospital experience.

· Experience within health plans, MSOs, or IPAs or similar health care settings.

· Operational wound care related experience

· Bi-lingual (English & Spanish)

Travel Requirements: 10-20%

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Reasonable accommodation is made to enable otherwise qualified individuals with disabilities to perform the essential functions of the job.

Woundtech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

Job Type: Full-time

Pay: $110,000.00 – $115,000.00 per year


  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance


  • 8 hour shift
  • Monday to Friday


  • Management: 2 years (Required)


  • LPN (Preferred)
  • RN License (Preferred)

Willingness to travel:

  • 25% (Preferred)

Work Location: Remote




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