Job Expired

North Carolina – Remote Perinatal Educators for COVID-19 Support (Jacaranda Health)

Job Overview

  • Specialty License LPN, LVN, RN, ARNP, CNM, FNP, PNP, WHNP
  • State License(s) NC

Consulting opportunity for perinatal educators: Support Pregnant and Postpartum Women Navigating Care During COVID-19

*Seeking 2-3 experienced perinatal educators who can contribute 15-40 hour per week over the next 4-6 weeks to help support a digital helpdesk for pregnant and postpartum mothers navigating care during COVID.*


Context: The COVID-19 pandemic is having a significant impact on maternal health. For the last month, pregnant and postpartum women have faced a unique and constantly evolving set of challenges: Access to primary care services has been reduced, anxiety about visiting hospitals and clinics has increased, and isolation and uncertainty have impacted mental health. At the same time, income shocks have hit vulnerable families as millions of people are laid off and lose health insurance.

We see a real risk that American moms and babies – especially vulnerable moms – are not getting get the care they need and that health outcomes will suffer. Access to immediate, accurate information and holistic support will help pregnant people navigate the changing healthcare and economic landscape.

In response to this crisis, Jacaranda Health is setting up a free helpdesk to support pregnant and postpartum people navigating the changing healthcare and economic landscape during COVID-19.

Jacaranda Health is a North Carolina-based nonprofit with 10 years of experience running evidence based, patient centered maternal health programs. We’ve received support to set up a free expert chat line in North Carolina to help mothers navigate their pregnancy and postpartum period during the COVID crisis. We build on our experience and technology managing a helpdesk that supports over 130,000 pregnant and postpartum moms abroad with advice, education, triage of symptoms, and connection to care. We are setting up a free SMS-based chat line here staffed with knowledgeable local experts and perinatal educators, supported by clinicians. Pregnant women and new mothers can text any question about pregnancy or postpartum care and COVID and get a rapid, informed response.

We are seeking 2-3 additional perinatal educators and experts to help staff the chat line over the next 4-6 weeks.

About You:

  • You are an experienced childbirth educator, perinatal nurse, or a trained/certified community health worker with perinatal experience
  • You can commit 15-40 hours per week over the next 4-6 weeks.
  • You have relevant experience with maternal health and related social services in North Carolina.
  • You are excited to roll up your sleeves to build a digital health tool that has immediate positive benefits for new and postpartum mothers.
  • You are very comfortable working with remote teams and digital communication.
  • You have extraordinary organizational skills
  • Desired: You are proficient in a foreign language (preferably Spanish)



  • Respond in real time to SMS queries from pregnant and postpartum people, related to COVID-19 and navigating healthcare and social services, using a Knowledge Base and curated resources to inform responses.
  • Conduct web-based and phone research on behalf of clients to help them navigate information and services.
  • Contribute to Knowledge Base of content for client responses
  • Collaborate with other help desk specialists to support their client inquiries with your subject matter knowledge
  • Provide general support to the product and strategy teams
  • Provide information and guidance based on prescribed scope, guidelines, and operating procedures


You would work with an experienced Jacaranda Health team in the US and Kenya: Sarah Little, Jacaranda’s obstetrician; Amy Romano, a midwife and technologist; Nick Pearson, founder of Jacaranda and adjunct professor at Duke; and Jay Patel, Jacaranda’s Technology and Data Manager – plus a handful of amazing and experienced other volunteers. This opportunity will give you an opportunity to contribute your time and talent to meaningfully impact maternal health during this critical time – it will also provide an excellent exposure to startup health system innovation.


If interested, please submit your CV with cover letter addressed to Nick Pearson, Founder and Executive Director of Jacaranda Health.


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