Remote Bilingual – (Spanish/English) Remote Care Coordinator / Medical Assistant or LPN -Compact License

Job Overview

  • Clinical License LPN
  • State(s) Compact

This is not your usual in-office Medical Assistant position. If assisting during exams and preparing labs is what you are looking for, this is not the job for you. But, if your passion lies in spending meaningful time removing barriers to care and combating social isolation for your patients, keep reading!

Nice to meet you, we’re
 Cosán Group.

Established in 2015, we are an industry-leading healthcare organization creating new pathways to modern aging with technology-driven preventative care services, offering concierge home care for older adults. Early market exposure in the delivery of technology and services to support the Chronic Care Management (CCM) program, Behavioral Health Integration (BHI) programs with Remote Patient Monitoring (RPM) has propelled Cosán to deliver a practice and patient-centric approach to remote care coordination.

We’re looking to add to our team of experts who care deeply about our mission.

Cosán Group’s mission is to deliver excellence in preventative care services for at-risk older adults to support successful aging in place. Cosán’s Care Management proves to enhance overall health outcomes for patients. We understand the importance of identifying risks, which is the first step to connecting patients to the resources and support they need. We work to identify gaps in care and patient risks enabling better overall patient outcomes.

The ideal teammate would be…
An extension of the provider to help close the gaps in your patient’s care. As part of our amazing team of Care Coordinators, you will build a rapport with your patients through monthly calls as you support them through services such as Chronic Care Management (CCM), Behavioral Health Integration (BHI), Principal Care Management (PCM) and Remote Physiological Monitoring (RPM). Furthermore, you will empower patients to meet their goals, guide them in their healthcare journey and advocate for their needs by utilizing active listening skills, investigating patient concerns, documenting appropriately, and communicating professionally with their patient’s care circle to advocate a resolution to those needs. You will also join an organization that wants to help you grow your career in healthcare, which lives its core values in every way, and builds its strategies around how to give patients better care.

The ideal teammate would be able to:

  • Manage and support patients’ healthcare needs via phone conversations
  • Ensure that daily production goals and quality metrics are met within standards set forth by Cosán Group
  • Complete individualized patient care plans and perform care management and care coordination services via our software platform
  • Maintain frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes
  • Document all communications with patients, their caregivers, and their providers accurately
  • Communicate to and from Care Clinicians or office designee regarding patient needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
  • Adhere to documentation protocols and best practices for daily workflow, escalation of client issues, comprehensive care plans, and internal communications
  • Exhibit excellent customer service skills demonstrated by positive feedback from customers and patients
  • Be able to speak to the benefit and value of Care Management services, to ensure patient enrollment and retention goals are met

Would you describe yourself as someone who has:

  • A Medical Assistant diploma, Nationally Certified Pharmacy Technician license, or LPN with compact license with at least 2 years’ work experience in your role (required)
  • Experience and proficiency working with Electronic Medical Records (EMR) software as a user (required)
  • Must be bilingual: English/Spanish (required)
  • Knowledge of healthcare terms, conditions, roles, and basic care principles
  • An ability to develop and build trusting relationships with patients and partner practices?
  • A true passion for caring for patients and guiding them in their health journeys
  • Ability to stay flexible and quickly adapt to new processes, software changes, and priorities
  • Candidate must be able to pass a background check, have a positive attitude, adapt positively to change, have a strong understanding of team dynamics, and a willingness to learn new skills on a continuous basis
  • Must be an empathetic and active listener with the ability to thrive independently in a fast-paced environment

In addition to awesome teammates, we also offer:

  • Paid Time Off
  • Paid Company Holidays
  • Medical/Dental/Vision Insurance
  • Complementary Life Insurance
  • Benefits Hub featuring local and national discounts
  • 401k plan
  • Optional short term, long term disability, critical illness & accident
  • All necessary equipment to do your work (e.g., laptop, monitor, headset etc.)
  • Monthly stipend to support internet access for remote workers
  • Employee Assistance Program, including mental health resources

Salary Range: $18-$20/hour based on experience.

We look forward to speaking with you!

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