Remote Call Center Nurse RN Full-time – Telecommute – California

Job Overview

  • Clinical License RN
  • State(s) CA


Compassion. It’s the starting point for health care providers like you and it’s what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you’re also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life’s best work.SM


$5,000 SIGN-ON BONUS for external candidates!!

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.(sm)


Patient Help Line is a 24/7 inbound call center. We have full-time positions available.  Holidays are required on a rotating basis.  Training is mandatory and for 3 weeks Monday through Friday. This is a hybrid program of instructor led training and self-paced computer-based learning.  Must be highly organized, self-directed worker with an ability to function in high volume, fast-paced environment.  You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.


FULL – TIME – 40 hrs/week

Option # 1 -8×5:

Sunday 9a – 5:30p EST

Monday 9a – 5:30p EST

Wednesday 9a – 5:30p EST

Thursday 9a – 5:30p EST

Friday 9a – 5:30p EST


Option # 2 – 8×5:

Monday 9a – 5:30p EST

Wednesday 9a – 5:30p EST

Thursday 9a – 5:30p EST

Friday 9a – 5:30p EST

Saturday 9a – 5:30p EST


Option # 3 – 4×10:

Monday  130p -12a

Thursday 130p-12a

Friday 130 p-12a

Saturday 130p -12a

* Possible rotating weekend          (Sun/Sat) days


Option # 4 – 3×12 – 36 hrs/week:

Thursday 9a – 930p

Friday 9a – 930p

Sunday 9a – 930p

*Possible rotating weekend days (Sun/Sat) days


PART – TIME – 20 hrs/week

Option # 1 – 2×10:

Friday 10a – 830p EST

Saturday 10a – 830p EST


Option # 2-  4×5:

Monday 12p – 5p EST

Thursday 12p – 5p EST

Friday 12p – 5p EST

Saturday 12p – 5p EST


Primary Responsibilities:

  • Assesses and triages immediate health concerns
  • Identifies problems or gaps in care offering opportunity for intervention
  • Engages members and coordinates services and referrals to health programs and assists members navigate the health system
  • Provides health education and coaches consumers on treatment alternatives to assist them in best decision making
  • Supports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost
  • Prepares individuals for physician visits
  • Manages utilization through education
  • Special projects, initiatives, and other job duties as assigned


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Required Qualifications:

  • Active, unrestricted CA license
  • 3+ years of experience as a Registered Nurse
  • 3+ years of varied clinical experiences in an acute care/hospital setting
  • Proficient level of experience with Microsoft Office applications, and solid technical aptitude
  • Ability to obtain additional state licensure as needed
  • Ability to work evening hours based on business needs
  • Ability to work one weekend shift each week
  • Ability to work rotating holidays
  • Ability to work up to 6 hours mandatory overtime, when necessary
  • Ability to work Monday – Friday during daytime hours 8:00 AM – 4:30 PM CST for the first 3 weeks for training
  • Dedicated, distraction free space in home for home office
  • Access to high-speed internet (DSL/Cable/Fiber Optic)


Preferred Qualifications:

  • Compact License
  • Triage experience
  • Case management experience
  • Customer service experience
  • Experience in a telephonic role
  • Home health experience
  • Highly organized, self-directed worker with an ability to function in high volume, fast-paced environment
  • Demonstrated solid verbal and written communication skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)


Colorado, Connecticut or Nevada Residents Only: The hourly range for Colorado residents is $26.15 to $46.63. The hourly range for Connecticut / Nevada residents is $28.85 to $51.30. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.


*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.


**PLEASE NOTE** The sign on bonus is only available to external candidates.  Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time, or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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