Job Expired

Remote Crisis Counselor, MSW, PsyD, or PhD in behavioral health field, or M.A. or M.S. in behavioral health (ProtoCall)

Job Overview

  • Specialty License lcsw, lmsw, lpc, lmft, lmhc, psyd, phd
  • State License(s) any

ProtoCall Remote Crisis Counselor: Telecommuting Position

ProtoCall is a resilient team that works around the clock to provide immediate help for those in crisis. We are hiring fully remote Counselors and Social Workers.  If you have a Master’s degree and are licensed or registered with your state board we are interested in discussing this work from home opportunity with you.

What does an average day look like for a Remote Crisis Counselor?

You will receive calls from people reaching out in a time of crisis who need to know that there is a compassionate professional on the other end of the line who wants to help.  Your clinical skills and training will prepare you to work with people in real despair, you’ll answer questions, make referrals, and help get people set-up with a better plan.  You’ll help people feel heard and supported.  You’ll offer hope to many.  You’ll even help save lives.  And you’ll do this for people from all over the country, of all ages, races, and ethnicities, all in a single day.

Your comfort using technology will allow you to work with your callers while simultaneously referencing customized call handling processes and referral tools, while documenting your call data in our proprietary software.  You’ll “chat” with colleagues getting second opinions and advice to help you guide your caller to their next step…all while talking someone through what may have been the most important phone call they’ve ever made..

Sometimes you will follow up with the caller, other times you will provide your documented report about the call to our customer and be finished…you will ALWAYS be done with your paperwork when you walk out the door, free to enjoy that day’s next adventure!

This job will be the perfect fit if you…

  • Want the flexibility of working from home

  • are curious about becoming an expert in crisis management.

  • balance selflessness with self-care. You know when to stop and breathe.

  • thrive in a team atmosphere and are not afraid of feedback.

  • are excited by knowing that your professional intervention can help save a life.

  • love variety and a new challenge on every call.

  • see every interaction as an opportunity to learn

  • are tired of endless paperwork.

  • are willing to work a schedule that’s different from the typical 9-5.

  • know this work is not for everyone, it will scare some people and burn out others. It is for you if it brings you a sense of contribution.

  • have a high mental capacity for problem-solving that other jobs haven’t fulfilled.

  • are determined to help someone access the services they need when they need them.

  • Understand and value Unconditional Positive Regard.


This job will not work if you…

  • get nervous easily when a lot is happening at once

  • are anxious with the unknown

  • are set in your clinical strategies (no matter how much experience you have).

  • like to track long-term progress of clients.

  • Desire face-to-face work with clients

  • have trouble quickly jumping on board with new technology.


  • MSW or PsyD, or PhD in behavioral health field OR M.A. or M.S. in behavioral health with a clinical practice emphasis from a program that is accredited by COAMFTE, CACREP, or CORE

  • Licensed or registered with your state licensing board

  • Direct crisis intervention experience preferred

  • Strong customer service skills

  • Computer and typing proficiency


Technology Requirements

This is a remote, work-from-home position with the following home office requirements:

  • Business internet with 10mb speeds or higher not susceptible to frequent outages. Cannot be satellite or cellular internet.

  • Static IP address is required


Full benefit program that includes medical, dental, LTD, life insurance, and EAP services.  An accrued planned time off package that earns up to 24 days of vacation during your first year! A friendly, team-oriented culture with a supportive supervisory team and accessible CEO. Opportunities for advancement within our unique company

*This is an external posting. Remote Medical Jobs has no affiliation with the company and no further information on the position. I simply find and share these jobs to the community. If interested, please apply to external link*

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