About the job
About Kouper Health:
Kouper Health is leading the charge in transforming transitions of care. Our mission is to bridge the care transition gap and fundamentally improve the patient experience, to help people live longer and better.
Position Overview:
Join the Kouper Care Navigator team and empower patients during critical transitions in their healthcare journey. Our team is dedicated to guiding patients smoothly across diverse care settings, ensuring continuity and compassion at every step.
We are seeking an experienced bilingual Licensed Practical Nurse (LPN) with at least 2-3 years of direct patient-facing work experience; that thrives in a fast-paced environment, is self-motivated, has impeccable attention to detail, and values the impact they can have on a patient’s healthcare experience.
Key Responsibilities:
- Manage patient discharge lists and conduct direct patient outreach to support transitions of care workflows
- Assist in the care coordination and scheduling across primary care providers, specialty care providers, community resources, etc.
- Work with cross-functional teams to support software updates
- Ensure strict adherence to quality compliance and care-time metrics
Logistical Requirements:
- Full Time Availability:
- Days: Monday – Friday
- Hours: 8:00 am – 5:30 pm CT
- Part Time Availability:
- Days: Monday – Friday
- Hours: 2 – 4 hours per day
- Remote work for this position requires you to provide and meet the internet requirements; Fiber or Cable (Broadband/DSL), preferably wired
- Must have a home office or HIPAA-compliant workspace that is secure with privacy to protect personal health information
Qualifications:
- 2-3 years of clinical patient-facing experience
- Must be bilingual (Spanish and English)
- Active LPN license in one of the nurse compact or NLC states
- Excellent written and verbal communication skills; a stickler for details
- Positive, uplifting personality with a compassionate and friendly demeanor
- Fundamental experience with technology; Microsoft Office Suite or related software
- Natural ability to manage stressful interactions, with a strong concierge approach to potential escalations
- Enjoy working in a fast-growing, rapidly changing environment
- Experience with Meditech, Cerner, and Epic and Athena are a plus
Preferred Qualifications:
- Case management, care coordination, or home health experience
- Bachelor’s in Social Work, Nursing, or related field
