Remote Patient Services Specialist (RN) – Ohio

Job Overview

  • Clinical License RN
  • State(s) OH

Full job description

Work-at-Home Patient Services Specialist Providing Virtual Patient Support

Fast-Growing Company is Seeking a Work-at-Home Patient Services Specialist Providing Virtual Patient Support

Serva Health is seeking Work-at-Home Registered Nurses to Provide Virtual Patient Support. We are currently growing our registered nurses team to provide Telephonic Patient Services for a variety of patient-facing programs.

Currently hiring nurses from the following states: Florida, Texas, Georgia, North Carolina, Pennsylvania, Ohio, Illinois, and Tennessee

Work-at-Home Registered Nurse Providing Virtual Care Assistance Role:

  • This opportunity is a work-at-home/Telephonic//virtual position.
  • You will work at home as part of a team of registered nurses that provides stellar customer service to patients with chronic and/or rare diseases.
  • These patients are looking for help as they try to find new cures for their diseases.
  • They need assistance to better understand how to navigate the therapeutic options available for their diseases.

Work-at-Home Registered Nurse Providing Virtual Care Assistance Requirements:

  • Education: Bachelor’s Degree (minimum educational requirement)
  • Experience: Nursing: 3 years
  • License: Registered Nurse (RN) (Required)
  • Active and clear registered nurse license (RN – any state) (or equivalent)
  • US-based credentials preferred – either medical license or education
  • For foreign credentials, must have certified translation of diploma or license
  • Language: Fluent in written and spoken English
  • English/Spanish bilingual is a plus

Additional Requirements:

  • Full-time opportunities are given preference. Evening hours are in the greatest demand. Full-time availability, 48 weeks of the year is required.
  • Previous non-clinical and/or telephonic patient services experience is strongly preferred
  • Case management experience a plus
  • Must complete a set of competency quizzes in the areas of nursing, computer skills and customer service
  • Possess intermediate to advanced computer skills
  • Have a computer with Broadband Internet Access (*high speed internet access is NOT provided or reimbursed by the company)
  • Have traditional landline phone service (or willing to get) (corded phone and HSIA) (*No VOIP, Satellite, or Magic Jack)
  • Comfortable understanding and pronouncing complex medical terms
  • Have a quiet, professional in-home workplace
  • Able to work independently
  • Possess intermediate to advanced typing skills
  • Have ability to work within a virtual team environment
  • Have a clear speaking voice as well as the ability to clearly enunciate sentences
  • Provide a minimum of two professional references

Work-at-Home Registered Nurse Providing Virtual Care Assistance Duties Include:

  • Answer inbound calls from patients, caregivers and/or potential volunteers
  • Make outbound callbacks to patients, caregivers and/or potential volunteers
  • Read a pre-written script and ask scripted medical screening questions
  • Answer questions using approved answers from clients/sponsors/distributors.
  • Identify and process escalations according to standard procedures
  • Identify and process Adverse Events according to standard procedures
  • Complete client and company-required training
  • Navigate and accurately enter data into the computer software

About Serva Health:

We are a dynamic fast-growing company, specializing in Telephonic Patient Services to the pharmaceutical and healthcare industries. Our clients are sponsors, marketers or distributors of medications and/or devices for chronic and/or rare diseases. Our team of registered nurses serve clients by providing impeccable service to patients.

  • Seniority LevelAssociate
  • Industry
  • Hospitals and Health Care
  • Biotechnology Research
  • Nursing Homes and Residential Care Facilities
  • Employment TypeFull-time
  • Job Functions
  • Customer Service
  • Health Care Provider
  • Administrative
  • Skills
  • Patient Care
  • Customer Service
  • Healthcare
  • Telephonic Nursing
  • Medical Case Management
  • Patient Education
  • Nursing
  • Clinical Trials
  • Electronic Medical

Job Type: Full-time


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Standard shift:

  • Day shift

Supplemental pay types:

  • Bonus opportunities
  • Overtime pay

Supplemental schedule:

  • Overtime

Weekly schedule:

  • 5×8
  • Monday to Friday

Application Question(s):

  • Can you meet/create home office requirements? 1. quiet, private; 2. webcam-audio; 3. 20 Mbps min internet speed; 4. separate landline, corded phone, wired headset; 5. computer < 4 yrs old; 6. printer
  • Do you reside in one of these states? FL, TX, GA, NC, PA, OH, IL, TN
  • Please indicate if you are willing / able to work the shift Monday – Friday from 11:30am to 8pm Eastern time.


  • Bachelor’s (Required)


  • health care provider: 3 years (Required)


  • RN License (Required)

Work Location: Remote

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