About the job
You Health Medical Groups is seeking a dedicated and compassionate Registered Nurse (RN) to join our dynamic team as a part-time Care Coach. This role will facilitate seamless communication between patients and healthcare providers, ensuring that patients receive a world-class patient experience through the Hims & Hers telehealth platform.
Telehealth providers serving patients on the Hims & Hers platform are employed by You Health Medical Groups. The Hims & Hers Telemedicine team handles the business operations, allowing you to concentrate on delivering top-notch patient care.
Responsibilities:
- Provide individualized health coaching tailored to each patient’s unique needs, preferences and circumstances, ensuring a world-class patient experience.
- Communicate clearly and empathetically to address patients’ questions and concern
- Consistent utilization of protocols and standard operating procedures (SOPs) to ensure compliance and consistency in operation.
- Serve as a primary point of contact for patients using our telehealth services, providing support, guidance, and assistance throughout their healthcare journey.
- Foster effective communication and collaboration between patients, healthcare providers, and members of the Hims & Hers support team to help patients get the answers they need.
- Document patient care and guidance in the patients’ EHR in accordance with medical standards.
Qualifications:
- Registered Nurse (RN) license
- Diploma in nursing or related field
- Previous experience in patient coordination. Experience with Mental Health, Obesity Management, and/or Weight Management patients is a strong plus
- Strong interpersonal and communication skills, with the ability to empathize with patients and effectively convey information.
- Proficiency in using telecommunication technology and electronic health record (EHR) systems.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously in a fast-paced environment.
- Commitment to patient advocacy, privacy, and confidentiality.
- Knowledge of healthcare regulations and compliance standards (HIPAA, etc.)
Benefits:
- Malpractice insurance and tail coverage provided
- Comprehensive clinical guidelines and additional training
- Support from a telemedicine operations team dedicated to assisting and improving the provider experience
- Software and technology support
