Remote Registered Nurse (RN), Phone Triage Contact Center, PT, Work 3rd – Michigan

Job Overview

  • Clinical License RN
  • State(s) MI

Job details


$29 – $31 an hour

Job Type
Number of hires for this role


Associate (Preferred)

Nursing: 1 year (Preferred)

BLS Certification (Preferred)

RN (Preferred)



Pulled from the full job description
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount

Full Job Description

Job Summary

Delivers nursing services per Clinical Contact Center standards including providing world-class customer service to patients, providers, service lines, outpatient and inpatient departments and other health systems.

Essential Functions

  • Manages and documents calls in a timely, efficient manner consistent with Clinical Contact Center standards. Contributes to meeting service level commitments by handling calls in a manner that supports overall department goals.
  • Obtains pertinent information in order to make the best decisions in referring to appropriate level of care and patient placement. Communicates with physicians/ED staff/inpatient unit staff and provider office staff as necessary. Facilitates Physician-to-Physician conversation when needed. Connects customers to the appropriate person(s) / resources.
  • Collaborates with physicians, nurses, care managers, midlevel providers and outpatient and inpatient leadership teams to facilitate provision of care to outpatients calling with symptoms and/or appropriate placement of inpatients and efficient patient throughput.
  • Actively participates and contributes to a culture of quality, safety and collaboration that embodies and represents Spectrum Health Core Values of Excellence, Accountability, Compassion, Integrity, Respect, and Teamwork.
  • Actively participates in process improvement initiatives. Uses safety behaviors to maintain a safe and high reliability workplace.
  • Formulates decisions and actions based on ethical principles, using the ANA Code of Ethics for Nurses to guide practice.


  • Required Associate’s Degree or equivalent Graduate from an accredited nursing program
  • Preferred Bachelor’s Degree in Nursing
  • 3 years of experience typically gained through skills/knowledge/abilities Nursing experience Required
  • Experience in pediatrics, critical care, emergency/urgent care, inpatient setting Preferred
  • LIC-Registered Nurse (RN) – STATE_MI State of Michigan Upon Hire required

Job Type: Part-time

Pay: $29.00 – $31.00 per hour


  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Physical Setting:

  • Hospital
  • Outpatient


  • Evening shift
  • Monday to Friday
  • Night shift
  • Rotating weekends
  • Weekend availability


  • Associate (Preferred)


  • Nursing: 1 year (Preferred)


  • BLS Certification (Preferred)
  • RN (Preferred)

Work Location: Remote




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