Remote Telemedicine RN

Job Overview

  • Clinical License RN
  • State(s) Nationwide

Job Description

This is a remote position.

We are seeking a compassionate and dedicated Registered Nurse (RN) to join our team as a Patient Care Survey Outreach Specialist. In this role, you will be responsible for making outbound calls to patients who have recently been discharged from the hospital, with the aim of completing a care survey. The primary goal of this position is to gather feedback from patients regarding their care experience, ensuring that we continuously improve and provide high-quality care. If this sounds like a team you want to join – we’d love to connect!

 

Meet OpenLoop

OpenLoop Health was founded with the vision to deliver healing anywhere. We do so by thoughtfully pairing leading clinicians (like you!) with innovative telehealth companies providing patient care in all 50 states. Our team of Clinician Advocates and full-service support staff are dedicated to helping you land the right virtual care positions aligned to your expertise, passions, and schedule. Consider OpenLoop your all-access pass to rewarding work, great pay, and the flexibility you’ve been looking for.

 

About the Position

This is an incredible work opportunity in a fast-paced, innovative company that puts the patient at the center. This role is for a clinical care professional who delivers medical care using telemedicine modalities exclusively, including video, phone, connected devices, and asynchronous messages (chat/email).

Registered nurses are members of an interdisciplinary care team working as staff clinicians with OpenLoop. As a Patient Care Survey Outreach Specialist, you’ll be at the forefront of healthcare delivery, providing vital support to patients over the phone. Your role will involve assessing patient needs, offering medical advice, coordinating care plans, and ensuring optimal health outcomesIf you would be interested in the clinical recruitment team’s outreach then please submit your info today! 

 
This position offers an opportunity to make a meaningful impact on patient satisfaction and quality of care while contributing to the continuous improvement of healthcare services. If you are a dedicated RN with a passion for patient advocacy and excellent communication skills, we encourage you to apply for this rewarding position.

 

 

Responsibilities

  • Conduct outbound calls to patients who have been discharged from the hospital within a specified time frame.
  • Engage with patients in a courteous and empathetic manner, demonstrating sensitivity to their healthcare needs and concerns.
  • Explain the purpose of the care consult and ensure patients understand the importance of their feedback in improving healthcare services.
  • Utilize effective communication skills to gather detailed information from patients about their care experience, including satisfaction with medical treatment, nursing care, and overall hospital experience.
  • Document survey responses accurately and thoroughly in the designated database or electronic medical record system.
  • Address any questions or concerns patients may have during the survey process, providing appropriate support and assistance as needed.
  • Collaborate with healthcare providers, clinical leaders and other team members to follow up on any issues or discrepancies identified during the survey process.
  • Maintain confidentiality and adhere to HIPAA regulations when handling patient information.
  • Participate in ongoing training and professional development activities to stay updated on survey protocols, healthcare regulations, and best practices.
  • Meet productivity targets and quality standards established by the organization.
 

Requirements

  • Must have an Active and Unencumbered Compact Registered Nursing license, with a minimum of 50 state licenses
  • This licensure MUST be reflected on current CV or provided upon application to be considered
  • MUST live in the state that which the Compact was granted to be considered
  • Must have Associate degree in Nursing (A.D.N) from an accredited school of nursing required; Bachelor of Science in Nursing (B.S.N): Registered Nurse (RN) license
  • At least 3+ years of clinical experience in settings such as acute care, home health, or case management
  • Strong interpersonal and communication skills, with the ability to empathize with patients and effectively convey information
  • Above average proficiency in using telecommunication technology and electronic health record (EHR) systems
  • Commitment to providing high-quality patient-centered care.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Prior experience in patient care in hospital or telehealth setting​
  • Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously in a fast-paced environment
  • Ability to work some nights and weekends a plus
  • Timely and professional
  • Telemedicine or virtual care experience a plus
  • Fluency in Spanish (both written and spoken) is a plus

Benefits

  • This is a 1099, contract position

  • 20 to 40 hours, full-time preferred

  • Some weekend work is applicable

 

 

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