Remote Telephonic Nurse Care Associate (LPN/LVN, RN)

At AMC Health, we practice advanced virtual caregiving. Using a whole-person care approach, we go beyond simply monitoring patients to enhancing all aspects of their care, including medical health, mental health, health literacy, and health equity.

Our solution provides critical guidance at every step of the clinical care process – from enrolling patients to daily monitoring to timely interventions -– to help deliver the best possible outcomes Nurtured through an unparalleled trove of proprietary patient data, out platform’s advanced machine learning models collect and analyze data in real time to optimize clinical workflows and efficiently stratify risk. We enable clinicians to be clinicians -– maximizing their medical expertise — and help patients heal in the comfort of their home.

As a nurse care associate, you will be responsible for providing telephonic interventions for patients with chronic conditions, including CHF, COPD, Diabetes, Hypertension, etc. You will collaborate with nurse care managers and other members of the clinical team, to support patients in meeting their health goals.

Essential Job Function:

• Complete patient interventions, including but not limited to, follow up on biometrics readings, start of care baseline evaluation, and other patient follow up as required.
• Report out of range biometrics and/or IVR data to the patient’s care team as appropriate per clinical protocol. Interact with the patient, family, physician, and healthcare team to request and document information required to provide appropriate care.
• Engage the patient in their care, utilizing Motivational Interviewing techniques to influence patient behavioral changes to increase the level of adherence with customized care.
• Encourage patient engagement and adherence in the clinical monitoring program.
• Document accurately and comprehensively based on the standards of practice and current organization policies; maintain the patient’s clinical chart.
• Initiate outbound correspondence (ex: phone/fax/email) to -patients, care providers, customers and providers and clinical leadership as appropriate per clinical protocol.

Competencies Required for Position:

• Strong organizational and time management skills are critical
• Ability to work independently, think critically and define an appropriate course of action and follow through to ensure the issue is resolved in a timely manner
• Ability to establish meaningful and productive relationships with patients, colleagues and clients while operating in a remote setting
• High level of accountability for your patients’ health status and wellbeing
• Excellent attention to detail, strong verbal and written communication skills are essential
• Strong clinical skills that enable you to accurately report findings and implement interventions under the guidance of a Registered Nurse.

Experience/Education:

• Nursing degree from an accredited college or university; Appropriate experience and diploma may be considered in lieu of degree.
• Minimum (5) years of broad clinical experience
• Minimum of (3) years of experience in home care, care coordination and transitions or care, case management, telehealth, or related specialty fields, such as pulmonary, endocrine, cardiac, etc.;
• Strong computer skills, including ability to access internal resources, navigate multiple computer programs, quickly learn new tasks and effectively troubleshoot basic computer issues
• Flexible work hours, must be able to work in time zone specific to client requirements
• Ability to work effectively, with self-motivation, in a home office environment.

Licensure and/or Certification Requirements:

• LPN/LVN licensure in appropriate states(s); must be active and in good standing.

Physical Demands & Work Environment::

• Home office that is conducive to a productive workday; must be private, quiet, and secure; free of distraction.
• Internet access must meet minimum requirements.

Disclaimer:

The above statements are intended to indicate the general nature and level of work performed by employees within this position. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of employees assigned to this job.

AMC Health is an equal opportunity and affirmative action employer and ensures that all qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, disability or veteran status.

Job Type: Full-time

Pay $23.00 – $28.00/hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Remote