Remote Telehealth Nurse Navigator (RN) – Multi-State and Puerto Rico Licensure – Compact Licensed

Job Overview

  • Clinical License RN
  • State(s) Compact, PR

Are you looking to make a difference in a patient’s life?  At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!



What you will be doing



As of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a disability/medical reason or sincerely held religious belief, you will be required to follow AmerisourceBergen’s policy and process to apply for an accommodation.



Shift/Hours: 11:30a-8p EST and 12:30p-9 EST


Location: Must reside in a US Compact Nursing State


Licensure: Must hold a MULTI-State AND Puerto Rico RN licensure


Must be fluent in both Spanish and English languages





Provide adherence services focused on primary non-adherence and in-home injection training

Coordinate in home injection training support to cover techniques, review of injection materials, supplies, appropriate disposal and continued patient follow up

Provide consumer support in a call center environment for patients receiving treatment.

Risk assess patient for compliance and adherence to treatment regimen

Identify barriers to care

Support patient care planning and development of short and long term goals

Provide information about disease process

Provide emotional support to patient and family members

Accepts inbound calls and makes outbound calls to enrolled patients

Receives notification through, but not limited to: web portal, live chat, patient assistance program, fax enrollment form, electronic enrollment form or phone; calls patient to provide information about the product, program, send out information kits if needed and management advise for any side effects

Enter all consumer activities accurately in clinical data base

Intakes and reports adverse events as directed

Provide case management support

Provide patient support for payer policies and coverage issues

Communicate reimbursement and financial assistance information

Conduct missing information outreach

Communicate completed benefits investigations

Identify, enroll, and administer the co-pay program

Responsible for administration of the PAP and clinical trial programs

Conduct on-going assessment of eligibility for commercial services

Collaborate with internal and external stakeholders to order, coordinate, and confirm shipments

Must be able to work a flexible schedule ­­­­and have flexibility for changing program needs

Performs related duties as assigned



What your background should look like 





Must possess a current license issued by a state or states or jurisdiction(s) within the United States, and be unrestricted in any state with the ability to obtain licensure in all 50 states

Graduation from an accredited nursing program

Experience with and/or potential to provide high quality customer service

3 years nursing experience required

Telephonic experience a plus

Certification may be required

Graduation from an accredited nursing program

Case management experience preferred





Excellent oral and written communication skills

Excellent interpersonal skills

Ability to use a computer for data collection proficiently

Strong organizational skills; attention to detail

Good critical thinking skills

Strong computer skills






What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.






Full time



Affiliated Companies

Affiliated Companies: Lash Group, LLC



Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.



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