Remote Telehealth Nurse Navigator (RN) – Multi-State and Puerto Rico Licensure – Compact Licensed
Job Overview
- Clinical License RN
- State(s) Compact, PR
Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing
As of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a disability/medical reason or sincerely held religious belief, you will be required to follow AmerisourceBergen’s policy and process to apply for an accommodation.
Shift/Hours: 11:30a-8p EST and 12:30p-9 EST
Location: Must reside in a US Compact Nursing State
Licensure: Must hold a MULTI-State AND Puerto Rico RN licensure
Must be fluent in both Spanish and English languages
PRIMARY DUTIES AND RESPONSIBILITIES:
Provide adherence services focused on primary non-adherence and in-home injection training
Coordinate in home injection training support to cover techniques, review of injection materials, supplies, appropriate disposal and continued patient follow up
Provide consumer support in a call center environment for patients receiving treatment.
Risk assess patient for compliance and adherence to treatment regimen
Identify barriers to care
Support patient care planning and development of short and long term goals
Provide information about disease process
Provide emotional support to patient and family members
Accepts inbound calls and makes outbound calls to enrolled patients
Receives notification through, but not limited to: web portal, live chat, patient assistance program, fax enrollment form, electronic enrollment form or phone; calls patient to provide information about the product, program, send out information kits if needed and management advise for any side effects
Enter all consumer activities accurately in clinical data base
Intakes and reports adverse events as directed
Provide case management support
Provide patient support for payer policies and coverage issues
Communicate reimbursement and financial assistance information
Conduct missing information outreach
Communicate completed benefits investigations
Identify, enroll, and administer the co-pay program
Responsible for administration of the PAP and clinical trial programs
Conduct on-going assessment of eligibility for commercial services
Collaborate with internal and external stakeholders to order, coordinate, and confirm shipments
Must be able to work a flexible schedule and have flexibility for changing program needs
Performs related duties as assigned
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Must possess a current license issued by a state or states or jurisdiction(s) within the United States, and be unrestricted in any state with the ability to obtain licensure in all 50 states
Graduation from an accredited nursing program
Experience with and/or potential to provide high quality customer service
3 years nursing experience required
Telephonic experience a plus
Certification may be required
Graduation from an accredited nursing program
Case management experience preferred
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Excellent oral and written communication skills
Excellent interpersonal skills
Ability to use a computer for data collection proficiently
Strong organizational skills; attention to detail
Good critical thinking skills
Strong computer skills
What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
Schedule
Full time
Affiliated Companies
Affiliated Companies: Lash Group, LLC
Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
