Remote Telehealth Nurse Practitioner—Multi-State Licensed (SC or TN, Remote)

READ THIS FIRST: We Think You’ll Be Perfect for This Role If

• You’re comfortable delivering direct patient care in an asynchronous telehealth environment
• You enjoy educating patients, answering questions, and helping them feel confident moving forward with treatment
• You replay patient conversations in your head – not because you’re anxious, but because you want to understand what landed, what didn’t, and how to communicate more clearly next time.
• You’re licensed in at least 10 states and comfortable practicing via telehealth
• You believe patient outcomes are often determined by how well information is explained and framed

About Locklab

Locklab is a fast-growing telehealth platform providing evidence-based hair loss treatment through asynchronous care. We focus on safe, effective prescription treatments and high-quality patient support in a space often filled with misinformation.

We’re expanding our clinical team and hiring a multi-state licensed Nurse Practitioner to conduct patient visits, manage clinical triage, and support patients throughout their treatment journey.

The Role

This is a hands-on clinical role with real ownership and patient impact.

You will conduct telehealth patient visits on the Locklab platform, review patient intake information, assess clinical eligibility, triage side effects, respond to patient messages, and support patients via secure messaging and phone.

A core part of this role is patient education. Hair loss treatment requires trust, clear communication, and realistic expectations. You’ll help patients understand why treatments work, what results look like over time, and how consistency impacts outcomes. Many patient interactions involve guiding, reassuring, and educating patients so they can make informed decisions about starting or continuing treatment.

You’ll be expected to think critically about how patients respond to your communication and adapt your approach to improve outcomes over time.

What You’ll Do

Patient Visits & Clinical Care

• Conduct asynchronous telehealth patient visits on the Locklab platform
• Review patient intake forms, medical history, and contraindications
• Assess clinical appropriateness of treatment per established protocols
• Document visits accurately, thoroughly, and compliantly
• Follow all state-specific scope-of-practice and telehealth regulations

Clinical Triage & Messaging

• Respond to patient messages related to symptoms, side effects, and medication questions
• Receive inbound calls from patients and place outbound calls when appropriate
• Respond to patient portal messages, create orders, and route to appropriate parties
• Triage clinical concerns and determine next steps
• Identify urgent or concerning symptoms and escalate per protocol
• Support refill-related clinical questions within scope

Patient Support & Customer Experience

• Respond to non-clinical issues (shipping, billing, account questions)
• Respond to general patient questions regarding treatment expectations and timeline
• Educate patients on hair loss mechanisms, treatment timelines, and expected outcomes to support informed treatment decisions
• Provide clear, calm, patient-appropriate education using approved guidance
• Act as a clinical resource for the customer support team when medical context is needed
• Reflect on patient interactions and continuously improve communication to better guide patients toward informed, better decisions
• Help ensure patients feel supported, informed, and safe throughout treatment

Quality, Compliance, & Collaboration

• Adhere to clinical protocols and documentation requirements
• Collaborate with physicians and clinical leadership on escalations
• Participate in quality assurance reviews and protocol improvements
• Help refine visit workflows, triage pathways, and patient messaging templates

Requirements

Basic Qualifications

• Active Nurse Practitioner license
• Licensed in 10+ U.S. states (multi-state coverage required)
• Eligible to perform telehealth visits in assigned states (full practice authority)
• Independent prescriptive authority (in states where applicable)
• Experience conducting telehealth or asynchronous visits preferred
• Strong clinical judgment and risk awareness
• Excellent written communication skills
• Excellent patient phone skills
• Comfortable handling both clinical care and patient support responsibilities
• Experience with EHRs and telehealth platforms strongly preferred
• Compact / multi-state licensure preferred

What Success Looks Like

• Patient visits are completed accurately and compliantly
• Patients understand their treatment and feel confident moving forward
• Clinical issues are identified early and escalated appropriately
• Patients receive timely, clear, and reassuring communication that leads to understanding, confidence, and follow-through
• Patient satisfaction remains high as volume scales

Schedule & Coverage

• Full-time, salaried position
• Defined coverage hours (may include evenings or weekends)
• Expected to manage patient visits and message queues during scheduled hours

Compensation

• Competitive salary based on experience and state coverage: 150K – 160k

Job Type: Full-time

Pay: $150,000.00 – $160,000.00 per year

Application Question(s):

• Is your residence in either South Carolina or Tennessee? (This is a remote position, but candidates must reside in one of these states)
• Are you currently licensed as a Nurse Practitioner in 10 or more U.S. states?
• Are you eligible to perform telehealth visits with full practice authority in the states where you are licensed?

Work Location: Remote