Remote Triage Nurse (RN) – PA & Compact

Ideal Candidate Profile

We’re seeking a Registered Nurse with strong critical thinking and clinical decision-making abilities — someone who thrives in high-pressure situations and is passionate about patient care. This role is best suited for nurses with a background in emergency care, and remote triage, and who can balance clinical expertise with a positive, engaging, and service-oriented demeanor.

Experience

• 3+ years of direct patient care in an acute care/hospital setting (required)
• 1+ year of remote telephonic triage in an acute care setting
• (required)
• Proven experience in high-acuity settings such as:
• Emergency Department (ED), Intensive Care Unit (ICU), Travel Nursing with ER/ICU rotations
• Experience managing both pediatric and adult patient populations
• Comfortable handling crisis calls and making quick, informed clinical decisions
• Familiarity with EMRs and ability to document effectively and efficiently in a remote
• environment

Preferred Soft Skills & Traits

• Tough skin – able to remain calm and composed during emotionally charged or
• crisis situations
• Customer service mindset – patient, empathetic, and focused on delivering a great patient experience
• Energetic and engaging – warm, enthusiastic tone with strong verbal communication skills
• Positive and professional – able to turn challenging conversations into supportive
• ones
• Tech-savvy – confident navigating multiple systems while on the phone

Licensure Requirements

• Active Compact or (PA) License required
• Must reside in the U.S. (excluding CA)

Tools & Equipment Provided

• Laptop, headset, keyboard, and dual monitors provided
• 1–3 days of shadowing for training and orientation with a tenured nurse

Day-to-Day Responsibilities

• Manage inbound triage call queue
• Provide clinical assessments, education, and guidance based on protocols
• Help determine next steps for care (e.g., ER visit, urgent care, medication refills,
• etc.)
• Educate patients on disease management and risk reduction
• Accurately document all patient interactions in the EMR
• Participate in quality improvement and ensure high standards of care are met
• Support low call volume with no strict metrics other than patient
• satisfaction and quality of care